SYNC 911 Assist May Be the Most Important Call You Never Make
David Hatton reads a letter, "Dear Ford, I live in rural central Texas. I cannot remember the events of the accident that nearly killed me..."
He trails off, eyes growing red. "This one's actually emotional for me," he gives a pained laugh.
Hatton and his team at Ford's Global Emergency Services get letters regularly from Ford drivers whose lives were saved by SYNC 911 Assist. It was the first emergency system that could place a call directly to 911, rather than going through a call center first.
"Every minute counts in that situation," says Hatton.